Refund Policy

Exclusion of the right of withdrawal

• The right of refund does not apply to consumers who have their place of residence, habitual abode or delivery address outside of a member state of the European Union (EU) or the European Economic Area (EEA) at the time the contract is concluded and delivery and do not belong to any of these member states.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)


Umut Özdemir

Am Torhaus 297816 Lohr am Main

I/we (*) hereby revoke the contract concluded by me/us (*)

Purchase of the following goods ( *)/ provision of the following service (*)



Ordered on (*) ____________ / received on (*) _________________


Name of consumer(s)


Address of consumer(s)


Signature of consumer(s) (only if notification is on paper)



(*) Delete where not applicable

Instructions for returning goods

• The following modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal.

• Please do not send the goods to us freight collect.

• Please send the goods back to the specified return address as a postage-paid package and keep the proof of posting .

• Please avoid damaging or contaminating the goods.

• If possible , please send the goods back to us in the original packaging and outer packaging with all accessories and all packaging components. If the original packaging or the outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by defective packaging.

Created with the data protection by Dr. Thomas Schwenke